The ITS Help Desk uses a ticketing software to report your issue, update you on status, escalate support when needed and track your support history. Our areas of support include:
- Help with personal computer and mobile device issues
- How to access free software resources
- How to prepare a personal computer for use on the 海角乱伦专区network
- Help with account issues
- Assistance using 海角乱伦专区online resources
- Connecting personal computers and mobile devices to the 海角乱伦专区network
- How to configure smart phones to receive 海角乱伦专区email
- Assistance with cleaning up malware and viruses
- Computer labs
- Classroom technology
There are several ways to reach our friendly ITS Help Desk staff. You may email, call, or visit our desk with no appointment needed. After hours, you may still send us an email or leave us a voice mail.
Location:聽Roush Hall Room 005, 27 S. Grove St.
笔丑辞苍别:听614-823-3100
Email: helpdesk@otterbein.edu
Academic Term Hours:
- Mon-Thurs: 7:30 a.m. 鈥� 9:00 p.m.
- Friday: 7: 30 a.m. 鈥� 5:00 p.m.
- Saturday: 10:00 a.m. 鈥� 2:00 p.m.
- Sunday: 1:00 p.m. 鈥� 5:00 p.m.
Useful Shortcuts
ITS provides access to systems and online resources for authenticated 海角乱伦专区users. Below are the shortcuts to the standard systems and services for your convenient logon.